Allison Nussbaum
Allison Nussbaum's career is at the intersection of law, technology and client growth. She has spent 25 years in the legal industry holding leadership roles in sales, law firm business development and client success.
With a strong foundation in sales honed at Xerox Corporation, she began her post-law school career at LexisNexis where she spent seven years as a consultant to law firms and eventually as the sales manager for New England region. In 2000, Allison joined Interface Software (InterAction). It was at this point that her interest in the intersection of legal tech and business development took root. It was during this time that she realized that she had spent the majority of her career providing advice to law firms without ever having worked in one, and decided that in order to expand her understanding of the business of law and the challenges faced by attorneys and professional staff, she needed to walk the walk, so in 2004, she made the transition from the corporate world and joined Goodwin Procter as the firm’s first Manager of Business Development. There, her primary objective was to build programs and processes designed to help develop lawyers' strategic planning and selling skills. During her tenure at Goodwin, she worked on teams that successfully implemented a CRM, developed a career portal, and designed and delivered business development training to associates and partners. Her seven years in law firms, which included a stint at Nixon Peabody, were formative and being a buyer forever changed her perspective on selling.
In 2011, she joined the tech start-up Manzama where she first served as East Coast Director of Sales before being tapped to develop and lead its Client Success organization. As Chief Client Officer, she led a team that achieved exceptional rates of client retention and satisfaction while the company grew from 25 clients in 2011 to over 170 in 2018. Her experience working in law firms were foremost in her mind as she and the team developed programs to help clients attain real value from the software. She and the Manzama leadership were committed to building a culture of client-centricity at the company. When she left there in 2018 to head up Customer Success at Kira Systems, she left behind a group of colleagues whose impact on her had been transformational. There, thanks to the support and encouragement of the co-founders, she feels she found her truest voice, and learned how to be her authentic self in both her personal and professional lives.
Allison is committed to helping the next generation of law firm business professionals and service providers, especially women, to grow in their careers and to find their authentic voices. She has been sponsored and mentored by some of the best in the industry, and she feels a strong responsibility to pay that forward. She believes that if we put people first, business success will follow.
When she is not working, Allison is a passionate traveler and takes a trip with her now 25-year old daughter every year. This past year, they visited Bali and the year before, Australia. She is a voracious reader, loves to cook and is a little bit addicted to Orangetheory Fitness workouts.
Allison lives with her husband and two Labrador Retrievers in the beautiful state of New Hampshire.
"I just love bossy women. I could be around them all day. To me, bossy is not a pejorative term at all. It means somebody's passionate and engaged and ambitious and doesn't mind learning."
-Amy Poehler
Allison Nussbaum
Connect with Allison:
LinkedIn: in/allison-nussbaum-856bb2/
