Podcasts

Wonder Women in Business: Couldn't Be Wilder About Carrie Wilder!

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Carrie Wilder

Expedia Group

Director of Market Management, Argentina

Cross-cultural communication has become strategically important to companies due to the growth of global business, technology, and the Internet. Understanding cross-cultural communication is important for any company that has a diverse workforce or plans on conducting global business. As one might imagine, such efforts are extremely important at global companies like Expedia.

Today, we welcome Carrie Wilder, Director of Market Management in Argentina for Expedia Group Lodging Partner Services. Expedia Group powers travel to a highly valuable global audience of travel consumers, collaborating with the world’s leading consumer brands to provide incremental demand and direct bookings.  Travel agents have direct access to one of the broadest selections of travel products and services on the world’s travel platform.

A graduate of Georgetown University, in Washington D.C. Carrie has acquired 25 years of international experience in the hospitality industry both in renowned hotel companies and consulting firms. She began her career with Marriott and Hilton in the U.S, and upon relocating to Buenos Aires she joined the pre-opening team of Park Hyatt Buenos Aires where she stayed for 6 years as Front Office Manager with financial and operational responsibilities for Rooms Division. 

As Director of Marketing, Communication and Services in the consulting firms Service Quality Training and Creative Concepts Massimo Ianni, Carrie was able to apply her experience in service, training, and customer care in  a variety of projects all over Argentina. Constantly looking for new challenges and the opportunity to create innovative concepts, she joined in the development and opening of the Faena Hotel & Universe as Director of Operations. 

As a consultant, she has worked for Massimo Ianni & Associates and Ten Rivers Hospitality, both firms are dedicated to assisting service oriented companies and hotels, as well as hotel development projects. In the educational field, Carrie has been a professor at Swiss American Hospitality Institute, Fundacion Collegiato, and the Business School at Universidad de San Andrés. 

Together with the Austral Group, she collaborates as a tourism and hotel industry expert panelist and gives conferences to visiting MBA candidates from prestigious foreign universities visiting Buenos Aires.  In 2004, she was also a co-founder of Cast9, a consulting boutique specializing in service, quality, and training using innovative concepts and methodologies which apply theatrical techniques, theory and exercises to human resources for the hospitality industry. Expedia Lodging Partner Services, a division of Expedia Group, recruited Carrie to lead their team and ambitious growth plans for South America in 2017.

Carrie Wilder

Expedia Group

Director of Market Management, Argentina

Carrie’s LinkedIn Profile

linkedin.com/in/carriewilder

Websites

Phone

  • 5491161561222 (Mobile)

Email

carriewilder@gmail.com

Twitter

FreemanMeansBusiness.com

FreemanMeansBusiness.com


You Can Take the Girls Out of the South But..

Jenn Scalzi

Jennifer Scalzi

Wonder Woman in Business

…You can’t take the South out of the girls! I had a fantastic conversation with Jennifer Scalzi of Calibrate Legal yesterday! She’s a gal after my own heart. Jenn and I come from Texas and Louisiana respectively and ended up in Boston (my favorite city in the U.S. of A.). Although I left years ago (y’all know my story), Jenn resides in the Boston suburbs with her husband and four children.

About Jennifer…

Jennifer Scalzi is the Founder and CEO of Calibrate Legal and its subsidiary, J. Johnson Executive Search (JJES). Jennifer has spent the last 17 years inside, and as a consultant to, law firms. As Calibrate Legal’s CEO, she utilizes that industry insight to develop modern services that prepare today’s law firms for tomorrow’s legal marketplace. Sophisticated talent plays a large role in that strategy, and Jennifer specializes in helping her clients find the best path forward when seeking to hire impact players in marketing, business development and communications roles.

In the past decade of providing placement and strategy services to law firms, she has achieved prominence as a business partner who truly understands the landscape of the current and future legal industry. Her insider knowledge — gained from six years in professional development and lawyer recruitment at a prominent Am Law 100 firm and as a leader in the Legal Marketing Association (LMA) — gives her a competitive advantage that saves her clients time and energy. She looks to her vast network of leaders from industries spanning professional and financial services, university educators, and key stakeholders in Fortune 100 companies to inform her perspective of the business world at large.

I created Calibrate Legal after having countless conversations with law firm leaders about the obstacles they face in proving their contribution to their firms’ bottom line. I wanted to develop platforms and tools that would help those who have previously been labeled “non-lawyers” to redefine themselves as Revenue Enablers™. When their mindset changes, the trajectory of their firms will change as well.
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Jennifer Scalzi

Jennifer’s expertise is international in scope and she has successfully placed candidates on three continents. She runs global searches for her clients and regularly travels throughout the country, and on occasion overseas, for the sole purpose of assessing candidates.

A featured speaker and published author on topics of professional and career development, Jennifer has contributed to Forbes, CBS’s “MarketWatch,” The American Lawyer, and Law360.com, among others. Jennifer’s networking  was most recently profiled as a case study in J. Kelly Hoey’s 2017 book, Build Your Dream Network: Forging Powerful Relationships in a Hyper-Connected World. Additionally, Jennifer was inducted into the College of Law Practice Management in October 2017, which recognizes distinguished law practice management professionals. She is also a Fellow of the ALM Intelligence Program.

How to get in touch with Jennifer?

EMAIL: Jennifer@Calibrate-Legal.com

TWITTER: @Calibrate_Legal

LINKEDIN: linkedin.com/company/calibratelegal/

FreemanMeansBusiness.com

FreemanMeansBusiness.com


A Visit to the Island with Mike O'Horo

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Mike O’Horo

“The Coach”

Mike O’Horo is been known by lawyers everywhere as The Coach. He’s helped more than 7000 of them generate $1.5 billion in new business. He’s integrated human coaching with online education (Dezurve) and interactive training (RainmakerVT) that teaches practical business development skills. These tools also enable firms to identify which lawyers are serious about learning, and which will contribute to the estimated 80% waste of your budget.

Prior to getting into the law biz, Mike had been a:

  • gemologist, jewelry designer, and turnaround manager for underperforming stores,

  • sales trainer for jewelry salespersons,

  • recruiter for the computer industry,

  • co-creator of crude, pre-Internet software to automate recruitment (startup ended in a crash and burn),

  • sports marketer, selling pro tennis event sponsorships and athlete endorsements

Since 1991, Mike has been a sales coach to lawyers, helping them generate opportunities and convert them into revenue. He created processes and software that supports all three components of the learning mission:

1. Education : Dezurve is a curated library of marketing/sales topics. It enables firms to offer BD education to all their lawyers at negligible cost. By measuring each lawyer’s participation level, it identifies which lawyers are committed to learning, and therefore deserve additional investment in training and coaching.

2. Training : RainmakerVT is a 24/7 virtual world where lawyers learn and practice BD skills via interactive simulations. It also tracks participation and progress, identifying which lawyers deserve serious coaching investment.

3. Coaching : This is the 1:1 collaboration by which lawyers apply what they’ve learned.

We had a great time on the podcast, touching upon his recent marriage and move to Belize. Yes, Belize, folks! I had an incredible interview with Mike, sharing some great intel and some fun stuff too! Enjoy the podcast here:

Mike O’Horo


How can people reach Mike?

  • Websites: Rainmakervt.com and Dezurve.com

  • Email: mikeohoro@rainmakervt.com

  • Twitter: @salescoach

  • LinkedIn: linkedin.com/in/mikeohoro/

  • Skype for U.S. callers: 702-879-4837


The Secret Life of Silvia Coulter

Wonder Woman

You have brains in your head.
You have feet in your shoes.
You can steer yourself
any direction you choose.
You're on your own. And you know what you know
And YOU are the guy [ahem, gal!] who'll decide where to go. — Dr. Seuss

I simply cannot say how deeply delightful recording this podcast was for so many reasons. Silvia Coulter threw me so many curve balls in our chat on my podcast that I was jaw-dropped much of the time. Who knew? Not only did we both attend Northeastern in Boston (she was actually graduated from Northeastern), she knew exactly where I used to live on the South Shore. We had so much fun talking about everything from happy thoughts like Beantown back then to fine China and sad thoughts like the empathy we share for one another, caring for ailing and aging — dying — mothers. I learned things about Silvia that brought tears to my eyes and in the same sitting made my cheeks burn from smiling so much. You too will learn more about this amazing woman in this podcast I call, “The Secret Life of Silvia Coulter.”

Most of us know and love Silvia for her for her experience as a legal business development phenom. She has been a “shero” of mine for many years in the industry. Her current role at LawVision Group is as Co-founding Principal and she is also an Adjunct Professor at George Washington University, College of Professional Studies in the Masters in Law Firm Management Program.  Silvia is widely regarded as one of the legal industry’s most experienced business development, leadership and organizational culture experts. Her experience includes working as a former strategic account executive and sales leader at a Fortune 50 company, a chief marketing and business development officer of two global law firms, and consultant and facilitator to firms across the globe.

Law firm leaders rely on her experience and assistance with leadership development, culture assessments and business development strategy.  In 2010 she was given the highest recognition in the industry among her peer group and was inducted into the Legal Marketing Hall of Fame. She is a co-founder of the Legal Sales and Service Organization (LSSO) and a Past Elected President of the Legal Marketing Association and a Fellow of the College of Law Practice Management. She is a frequent speaker and facilitator at law firm retreats and legal industry meetings.

LINKEDIN: https://www.linkedin.com/in/silviacoulter/

EMAIL: scoulter@lawvisiongroup.com

MOBILE: (617) 697-4869


Tim Corcoran Hits It Out of the Park

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Tim Corcoran

Corcoran Consulting Group, LLC

Interview with Timothy B. Corcoran of Corcoran Consulting Group, LLC

Tell me a little about your background and the services you offer:

I’m a management consultant based in New York with a global client base. As a former CEO and corporate executive, I now advise law firm and law department leaders on the profitable disruption of outdated business models.

What compelled you to offer your services?

In my corporate life, my clients were law departments and law firms, and I found that to properly convey the value of the products and services my companies offered, it was necessary to educate law firm leaders on basic business principles and how modern business operated, so they could then properly assess the suitability of our solutions to their business challenges. Far too often I ran into lawyers who were blind to the challenges, or more troubling – the opportunities – presented by the changing legal marketplace. I was recruited from the corporate sector by a boutique legal consulting firm to translate what I learned as a businessperson, and eventually I struck out on my own. The sophistication level of many of my law firm and law department clients is far greater that it was just a few short years ago, but we have still have a long way to go. What energizes me is when my clients, skeptical by nature on the lawyer side, and frustrated on the business professional side, embrace the ideas I share and then translate them into action to improve their financial performance, their clients’ satisfaction, and the quality of the work they do. My philosophy is to “teach people to fish” rather than do the work for them, so it’s even more pleasing when my clients build on the work we’ve done together and take it in new and different places that surpass what I could do.

How can lawyers benefit from your services most?

The greatest insight I provide, I believe, is the revelation that nothing happening in the legal marketplace today is a surprise. The disruptions taking place are predictable precisely because they have happened already in other market segments. So lawyer-leaders who are skeptical by nature, who are driven to find precedent before they take action, who want to see that some crazy new idea has been implemented successfully before, can benefit by seeing that the business lessons I share are tried and true methods for dealing with change. To adapt to the new legal marketplace requires a deeper understanding of the underlying financial and economic foundation upon which law firms are built, as well as an understanding of human nature and change management.

A leader who’s ready to adapt but doesn’t know where to start, or who has a plan but doesn’t know how to bring others along, will benefit a great deal from working with me. A leader who believes the status quo is a better option than change, or who wants to drive change in a top-down, directing style, or who wants to drive change behind the scenes without “bothering” the lawyers will probably find working with me to be an uncomfortable experience because they’re not accustomed to someone challenging them. As a practical matter, I generally don’t really find myself at odds with my clients, because I don’t waste my limited time with those who aren’t willing or capable of listening.

What is the sticky subject when addressing law firm management challenges?

Compensation — but it isn’t the “third rail” of management, or something to be avoided lest it burn you. In fact, it’s a excellent tool to drive and reward behaviors that are beneficial to the firm and to the individual, and it works equally well for those motivated by money and those who aren’t.

What one thing can law firms or law departments do differently that would better position them to adapt to the changing marketplace?

Get better leaders!

If lawyers do not use your services, what might they expect?

My role is to serve as a catalyst, a muse, a voice of experience. Law firms or law departments who choose not to work with me will eventually adapt, because the market will demand it. Of course, many of today’s leaders won’t be around to see this transformation. 

What actionable advice or tips can you give lawyers?

Select and nurture leaders who embrace the lessons of business, find the right balance between the short-term (“I gotta get what’s mine”) with the long-term (“this is best for the firm”), and listen to your clients. They’re providing a crystal clear roadmap for adapting and thriving.  

Timothy B. Corcoran

Timothy B. Corcoran delivers keynote presentations, conducts workshops, and advises legal business leaders through the profitable disruption of outdated business models. Tim is a former CEO, past President of the Legal Marketing Association, a Trustee and elected Fellow of the College of Law Practice Management, and a Committee Chair with the Association of Legal Administrators. To bring in Tim, contact him at +1.609.557.7311 or at tim@bringintim.com.

How can you connect with Tim?

Website: BringinTim.com

Twitter: @tcorcoran

Email: tim@bringintim.com

 

 

 





She's Brilliant, She's Kind, She's Beautiful -- and She's Damn Funny Too!

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Dr. Rebecca Brightman

Today I had the pleasure of chatting with Dr. Rebecca Brightman — “Becky” to her loved ones. She is such a delightful, smart, funny, beautiful human who lives in service to others, generation after generation.

Dr. Brightman is a Board Certified OBGYN in private practice in New York City since 1990. Her particular areas of interest include: the management of perimenopause, menopause, contraception, and prepregnancy counseling. She is a member of both the American College of Obstetrics and Gynecology (ACOG) and the North American Menopause Society (NAMS) and is also a NAMS certified menopause practitioner (NCMP). Dr. Brightman graduated Magna Cum Laude from the University of Pennsylvania in 1982 and received her Medical Degree from the Icahn School of Medicine at Mount Sinai in 1986. She completed her residency training in Obstetrics and Gynecology at The Mount Sinai Hospital in New York. Dr. Brightman is an Assistant Clinical Professor of Obstetrics, Gynecology and Reproductive Science at The Icahn School of Medicine at Mount Sinai and is a Voluntary Attending at the Mount Sinai Hospital. She is also on the faculty of the Menopause Center at The Icahn School of Medicine at Mount Sinai.

In addition to her clinical responsibilities, Dr. Brightman has served on the advisory board of Women’s Day magazine and is frequently interviewed for popular print and web based material. She has discussed women’s health issues on NBC’s The Today Show, CBS’s The Morning Show, CBS Evening News, Fox’s The Morning Show, ABC’s World News Tonight, Yahoo’s The Shine, Katie’s Take with Katie Couric, The Katie Show, and The Dr. Oz Show. She has spoken at the 92nd Street Y, has been published in peer reviewed in journals as well as in Letters to the Editor of the New York Times. She has served on Advisory panels for TEVA Women’s Health and JDS Therapeutics and as a Women’s Health Expert for L’Oreal/Vichy Laboratoires, Proctor and Gamble-Clear Blue, Merck, and AbbVie. Dr. Brightman is also listed by Castle-Connolly as one of the top physicians in the New York Metro Area. She is married to an Ophthalmologist and has two college age sons. Her passions include: spending time with her family, friends, and her Cavalier King Charles Spaniels, as well as fitness, reading, and fashion.

Though her biography clearly shows her accomplishments and brilliance, what her bio doesn’t tell you is that she has just as much heart. Though her photo clearly shows how truly beautiful she is, what the photo doesn’t show you is that she is just as beautiful on the inside.

Dr. Brightman shared with the listeners the fact that she takes true joy in treating generation after generation of women from many of the same families. She says it is truly beautiful and meaningful that grandmothers send their daughters and granddaughters to her for their OBGYN care needs, a tender listening ear, and an overall warm, trusted relationship for life. She says it is so touching when she delivers a grandchild of a patient she has enjoyed for years.

To hear her story is educational and quite entertaining, as well. Too look at her, you’d think she started practicing medicine at the age of ten.

When asked who her most inspirational mentor was, she answered in her authentic form, that her mother — a strong, independent, hard-charging woman who went from teaching to being a very involved parent in leadership advocating for students in the school system. She said as much as she may not have appreciated the stringent guidance her mother afforded, she now knows how valuable that guidance was. As a result, she too managed to be independent and string all while raising two boys and caring for her husband, Bruce, also a medical doctor.

In my view, Dr. Brightman is the trifecta — wonderful wife, loving mother, and successful working women. She still takes the time — not has the time . but takes the time — to remember that self care is critical to caring for others. I know many professional women who need to learn this lesson, yours truly among them.

I asked Dr. Brightman what advice she might give other women to lift one another and she said, start with encouragement, encourage further, and end with encouragement. She feels as if in the 60s girls and women did not have the support as a global community that we do now. I agree.

Women like Dr. Brightman are incredible but they are not difficult to find in this day and age. Girls and women who need support can find it readily now whereas when she first started out, this was not the case.

I asked what she does for fun and she admitted that shoe shopping is her guilty pleasure. I laughed because I think many women might say the same. However, in her case, I get it. I truly do. The woman has worn a white lab coat to work for nearly 30 years — she can and should have a new pair of shoes for every day of the week if she wants! It’s her unique expression of self. I say go for it. Lastly, I was delighted to find she is an avid reader, book club member and all. When I asked what book she most recently read she replied, a memoir called, “Educated.”

Amazon states:

Tara Westover was seventeen the first time she set foot in a classroom. Born to survivalists in the mountains of Idaho, she prepared for the end of the world by stockpiling home-canned peaches and sleeping with her “head-for-the-hills” bag. In the summer she stewed herbs for her mother, a midwife and healer, and in the winter she salvaged metal in her father’s junkyard.

Educated is an account of the struggle for self-invention. It is a tale of fierce family loyalty, and of the grief that comes from severing one’s closest ties. With the acute insight that distinguishes all great writers, Westover has crafted a universal coming-of-age story that gets to the heart of what an education is and what it offers: the perspective to see one’s life through new eyes, and the will to change it.

I have a keen interest in books so I am sure to buy and read, “Educated” soon. It was wonderful to learn that Dr. Brightman takes time out to read. In fact, she is part of a book club, doing what women do — communing, building and nurturing relationships. Reading takes us places when we do not have the time or means to travel. It’s on my list and I cannot wait.

I hope you will enjoy her terrific stories and her delightful laugh, as I did in the podcast.

Wonder Woman in Business, Dr. Rebecca Brightman

If you’d like to connect with Dr. Rebecca Brightman:

WEBSITE: eswobgyn.com

LINKEDIN: in/dr-rebecca-brightman-6176b967

TWITTER: @rebeccabrightMD 

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